Browse Troubleshooting
Troubleshooting
Fixes for sign-in, scoring, import and GPS problems.
- My route has no scoreWhy a ride shows Scoring or No score for this time, and what you can do about it.
- I can't sign inFixes for sign-in links that do not arrive, too many requests, and Strava or Google sign-in problems.
- My GPX file won't uploadWhat the GPX upload errors mean and how to fix them, including invalid files, missing tracks and files with too many points.
- Strava import problemsWhat to do when your Strava routes or activities do not appear, or when Tailwind reports a missing permission.
- GPS and location problemsFix location permission errors, a position that is wrong or a screen that goes dark during navigation.
- Contact supportGet in touch with the Tailwind GPS team by email at [email protected], and what to include so we can help quickly.
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